Terms and Conditions

Account Registration and Eligibility

By creating an account at Wintari Casino Online, you confirm that you are at least 18 years of age or have reached the legal gambling age in your jurisdiction, whichever is higher. The platform restricts access to residents of certain countries where online gambling is prohibited by law. Players are responsible for ensuring their use of the site complies with local regulations.

Each player may maintain only one account. Multiple accounts created by the same individual will result in closure of all accounts and forfeiture of balances and winnings. Account credentials are personal and confidential. You must not share login details with third parties or allow others to access your account.

Accurate information must be provided during registration, including your full legal name, date of birth, address, and contact details. The casino reserves the right to request verification documents at any time to confirm identity and payment method ownership. Failure to provide requested documents within 30 days may result in account suspension.

Deposits and Withdrawals

All deposits are processed instantly unless technical issues with payment providers cause delays. The casino accepts no liability for fees charged by your bank or payment processor for deposit transactions. Minimum deposit amounts vary by payment method as outlined in the cashier section.

Withdrawal requests undergo security reviews before processing. First-time withdrawals and transactions exceeding €2,000 require additional verification, which may extend processing times. E-wallets typically process within 24 hours, card withdrawals in 1-3 business days, and bank transfers in 3-5 business days.

Withdrawals must return to the same payment method used for deposits whenever possible, as mandated by anti-money laundering regulations. If the original method cannot accept returns, alternative arrangements will be made following identity verification. The casino reserves the right to decline withdrawal requests if wagering requirements on bonuses remain unfulfilled.

Bonus Terms and Wagering Requirements

All bonuses carry specific terms outlined in the promotion description. General wagering requirements apply across most offers unless stated otherwise. Players must opt-in to receive bonuses; automatic crediting occurs only for specifically designated promotions.

Wagering requirements must be completed within the validity period specified for each bonus. Expired bonuses and associated winnings are forfeited. Different games contribute varied percentages toward wagering: slots typically count 100%, while table games and video poker contribute between 10-20%.

Maximum bet limits apply while bonus funds are active. Exceeding these limits may void the bonus and winnings generated. Bonuses cannot be withdrawn; only winnings generated from bonus play become withdrawable once wagering completes. The casino reserves the right to limit or exclude certain players from promotional offers at its discretion.

Responsible Gaming and Self-Exclusion

The platform provides tools for responsible gambling including deposit limits, loss limits, session time reminders, and reality checks. Players can activate these through their account settings, and increases to limits take 24 hours to implement while decreases apply immediately.

Self-exclusion options range from 24-hour cooling-off periods to permanent account closure. Once activated, self-exclusion cannot be reversed during the chosen period. Players seeking to self-exclude across all UK-licensed operators should register with GamStop.

The casino monitors player activity for signs of problem gambling and may contact players exhibiting concerning patterns. In extreme cases, accounts may be suspended pending discussion with the player regarding their gaming habits. Support resources including GamCare and Gamblers Anonymous contact information are available in the responsible gambling section.

Fair Gaming and Dispute Resolution

All games use certified Random Number Generators audited by independent testing agencies to ensure fairness and randomness. Payout percentages are published monthly and verified by third-party auditors. Game rules, RTPs, and maximum wins are detailed within each game’s information screen.

In the event of a dispute, players should contact customer support with full details and supporting evidence. The casino investigates all complaints thoroughly and responds within 10 business days. If the dispute cannot be resolved through direct communication, players may escalate to the licensing authority or an approved Alternative Dispute Resolution service.

Software malfunctions void all pays and plays. If a game disconnects during active play, the session remains open for 24 hours allowing you to return and complete the round. Winnings from disconnected sessions are credited to your account automatically.

Account Closure and Dormancy

Players may close their accounts at any time by contacting customer support. All outstanding balances will be returned via the original payment method within seven business days. Accounts showing no login activity for 12 consecutive months are classified as dormant and may incur monthly maintenance fees.

The casino reserves the right to close accounts that violate terms and conditions, engage in fraudulent activity, or abuse bonus systems. In such cases, all funds may be forfeited, and the player banned from future registration.

Changes to Terms

Wintari Casino Online reserves the right to modify these terms and conditions at any time. Material changes will be communicated via email and displayed prominently on the website. Continued use of the platform following notification of changes constitutes acceptance of the revised terms.

Players are responsible for reviewing terms periodically to stay informed of any modifications. The most current version of these terms always appears on the website, dated with the last update timestamp.